Frequently Asked Questions

Q: Why should we use your services?
Wheatbelt Party & Event Hire endeavors to assist you in every way to make your event hassle free. We can co-ordinate the hire equipment, party supplies and decorating services to combine your precious time and eliminate chasing around different places to satisfy your needs.

Q: When do I need to book equipment?
We strongly suggest you place your order as early as possible. A lot of our equipment will book out weeks and sometimes months in advance, so booking as soon as possible will ensure you get exactly what you need.

Q: When do I confirm function details? (“I don’t know how many guests are coming?”)
Generally speaking we do ask our customers to ring and confirm their details 7 – 10 days prior to their function.

Q: Is it too late to book your services? – When is it too late to book?
No time is too late, please enquire for availability and we will endeavor to fulfill your requests to the best of our capabilities.

Q: When should I book?
We recommend that as soon as you know your function is ahead of you. It is best to make a tentative order and if the need arises you can confirm your numbers when you RSVP’s come back a week prior.

Q: Do I need to pay a deposit?
Yes a deposit of 20% is required upon confirmation of the booking.

Q: Do I need to pay a bond?
There is a $100 bond if rental includes glassware, cutlery and crockery etc. Bond is refunded on return if there is nothing broken or missing.

Q: What happens if the party / function are cancelled?
Please let us know at your earliest convenience if your function is cancelled. It is at the discretion of management. If the order is cancelled within 24hrs a 75% cancellation fee will be imposed. Please refer to terms & conditions.

Q: What is the largest amount of people that you can cater for at a party? How many chairs etc…
We have access to an enormous amount of hire product, marquee’s, tables, chairs, catering equipment. WE are capable of supplying to large School fete’s, Festivals and the like. Please enquire.

Q: What if the numbers change?
You are welcome to amend your numbers up to 3 days prior to your event.

Q: How do I pay?
Payment can be made via Bank transfer or cash. We do require full payment at least 24 hours before your function unless by prior arrangements have been made.

Q: How long do I have the equipment for?
Hire prices are for a 24hr period. Picked up before the event and returned after unless prior arrangements are made.

Q: What happens if something gets damaged?
It ultimately is the hire’s responsibility. Please refer to the terms and conditions of hire.

Q: What are Wheatbelt Party & Event Hires payment terms?
We require payment in full 24hrs prior to the dispatch of any order.

Q: Will I the customer be held liable for any claims?
The customer is responsible for any lost, stolen or damaged equipment as per the Hire conditions.

Q: Do I have to return all goods washed?
Yes. Excepting linen, all goods must be returned to us in the same manner as they were hired out. A cleaning fee will be charged if goods are returned dirty.

Q: Where do I obtain a copy of the hire terms and conditions?
For a copy of the hire terms and conditions please contact us and we will be only too happy to provide you with a copy. A copy will also be sent to you when a quote is obtained.